Summary: The more options a user has, the longer it takes for them to make a decision.
- Minimize choices when response times are critical to increase decision time.
- Break complex tasks into smaller steps in order to decrease cognitive load.
- Avoid overwhelming users by highlighting recommended options.
- Use progressive onboarding to minimize cognitive load for new users.
Hick’s law, or the Hick–Hyman law, named after British and American psychologists William Edmund Hick and Ray Hyman, describes the time it takes for a person to make a decision as a result of the possible choices: increasing the number of choices will increase the decision time logarithmically. The Hick–Hyman law assesses cognitive information capacity in choice reaction experiments. The amount of time taken to process a certain amount of bits in the Hick–Hyman law is known as the rate of gain of information.
Hick’s law is sometimes cited to justify menu design decisions. For example, to find a given word (e.g. the name of a command) in a randomly ordered word list (e.g. a menu), scanning of each word in the list is required, consuming linear time, so Hick’s law does not apply. However, if the list is alphabetical and the user knows the name of the command, he or she may be able to use a subdividing strategy that works in logarithmic time.